Privacy Policy

Natsuneko Laboratory (hereinafter referred to as "the Operator") establishes this Privacy Policy (hereinafter referred to as "this Policy") regarding the handling of users' personal information in the services provided on this website (hereinafter referred to as "the Service") as follows.

Article 1 (Personal Information)

"Personal Information" refers to "personal information" as defined in the Personal Information Protection Law, meaning information about a living individual that can identify a specific individual from descriptions such as name, date of birth, address, telephone number, contact information, etc., and information that can identify a specific individual from such information alone, such as appearance, fingerprints, voiceprints (personal identification information).

Article 2 (Methods of Collecting Personal Information)

The Operator may ask for personal information when users register for the service. In addition, the Operator may collect transaction records and payment-related information containing users' personal information from the Operator's partners (including information providers, advertisers, ad delivery destinations, etc.; hereinafter referred to as "Partners").

Article 3 (Purposes of Collecting and Using Personal Information)

The purposes for which the Operator collects and uses personal information are as follows:

To provide and operate the Operator's services
To respond to inquiries from users (including identity verification)
To contact users as necessary for maintenance, important notices, etc.
To identify users who violate the terms of use or attempt to use the service for fraudulent or improper purposes and refuse their use
To allow users to view, change, delete their registered information, and check their usage
To charge users for paid services
Purposes incidental to the above usage purposes
To comply with legal obligations and protect the rights and safety of the Operator and users
To improve and enhance the services provided to users

Article 4 (Changes to Usage Purposes)

The Operator shall change the purposes of use of personal information only when it is reasonably recognized that the new purposes are related to the previous ones.
When changing the purposes of use, the Operator shall notify users of the new purposes or publish them on this website by the method prescribed by the Operator.

Article 5 (Provision of Personal Information to Third Parties)

The Operator shall not provide personal information to third parties without the prior consent of the user, except in the following cases. However, this does not apply when permitted by the Personal Information Protection Law or other laws and regulations.
1. When necessary to protect the life, body, or property of a person and it is difficult to obtain the consent of the person
2. When particularly necessary for improving public health or promoting the sound growth of children and it is difficult to obtain the consent of the person
3. When cooperation is necessary for a national agency, local government, or a person entrusted by them to perform duties prescribed by law, and obtaining the consent of the person may hinder the performance of those duties
4. When the following matters are notified or made public in advance, and the Operator has submitted a notification to the Personal Information Protection Commission:
  1. That provision to third parties is included in the purpose of use
  2. Items of data provided to third parties
  3. Means or methods of provision to third parties
  4. That personal information provision to third parties will be stopped upon request from the person
  5. Method of accepting requests from the person
Notwithstanding the provisions of the preceding paragraph, the following cases shall not be considered as third-party provision of information:
1. When the Operator entrusts all or part of the handling of personal information to the extent necessary for achieving the purpose of use
2. When personal information is provided due to business succession by merger or other reasons
3. When personal information is jointly used with a specific person, provided that the user is notified in advance or made aware of the joint use, including items of personal information jointly used, scope of persons jointly using, purposes of use by users, and the name of the person responsible for managing such personal information

Article 6 (Disclosure of Personal Information)

When a person requests disclosure of their personal information, the Operator shall disclose it to the person without delay. However, if disclosure may result in any of the following, the Operator may not disclose all or part of it and shall notify the person of such decision without delay. A fee of 1,000 yen per case will be charged for disclosure of personal information.
1. When it may harm the life, body, property, or other rights and interests of the person or a third party
2. When it may significantly hinder the proper implementation of the Operator's business
3. When it would violate other laws and regulations
Notwithstanding the provisions of the preceding paragraph, the Operator shall not disclose non-personal information such as history information and characteristic information in principle.

Article 7 (Correction and Deletion of Personal Information)

If a user finds that their personal information held by the Operator is incorrect, they may request correction, addition, or deletion (hereinafter referred to as "correction, etc.") of their personal information to the Operator through the procedure prescribed by the Operator.
If the Operator receives a request from the user under the preceding paragraph and determines that it is necessary to comply with the request, the Operator shall promptly make the correction, etc. of the personal information.
When the Operator makes the correction, etc. based on the provisions of the preceding paragraph or decides not to make the correction, etc., it shall promptly notify the user of such decision.

Article 8 (Suspension of Use of Personal Information, etc.)

When a person requests suspension of use or deletion (hereinafter referred to as "suspension of use, etc.") of their personal information on the grounds that it is being handled beyond the scope of the purpose of use or that it was obtained by improper means, the Operator shall promptly conduct the necessary investigation.
If the Operator determines that suspension of use, etc. is necessary based on the investigation in the preceding paragraph, it shall promptly suspend the use or delete the personal information.
If the Operator decides not to suspend the use, etc., it shall notify the person of such decision without delay.
The Operator shall not be liable for any damages incurred by the person due to suspension of use, etc. based on a request from the person if it is determined that there was no reason for such suspension of use, etc. after investigation.

Article 9 (Management of Personal Information)

The Operator shall take necessary and appropriate measures to prevent leakage, loss, or damage of personal information and to properly manage personal information.

Article 10 (Changes to Privacy Policy)

The Operator may change this Privacy Policy without prior notice to users. In such cases, the changed Privacy Policy shall take effect when posted on this website. Users are advised to regularly check this Privacy Policy to confirm any changes.

Article 11 (Contact Information for Inquiries about Personal Information)

For inquiries regarding personal information, please contact the following:

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